Flex Pay Partner Change Form

Flex Pay Partner Change Form
Only fill out this form if you already have an existing Flex Pay account and your partner / host / consortium has changed.

We can not change your email address. To change your email address please re-certify with your new email address.

We will validate proof of membership for the partner you are changing to. We accept personal IATA VER numbers located on your IATA card, personal CLIA Embarc numbers located on your CLIA card, a verification letter issued by the partner stating you are in good standing dated within the last year, or a copy of your partner contract dated within the past 2 years. If you do not have access to any of those, we recommend you reach out to your partner to have them issue you a verification letter. If your agency is a member of a larger host or consortia we can accept verification letters from your specific agency, pending we are able to validate the relationship.

If you are changing to Carnival GoCCL, you will only be allowed to use that account for Carnival Cruise Line purchases, a proof of membership is not required for Carnival GoCCL.

If you are changing your account from Carnival GoCCL, you will no longer have access to the Carnival special financing offers for your customer.

Each change request can take up to 5 business days to be reviewed.

You may only update your Flex Pay Partner every 6 months.
Legal Name*

First NameLast Name
E-mail Address*
The email address MUST match your existing Flex Pay account. If you are attempting to change your email address, please re-certify with your new email address.
Mobile Number*
+1 Country Codes Only - Office Phone Numbers Not Accepted
What Flex Pay Partner Are You Changing To?*
What is your Inteletravel PIN?*
What is your CLIA Industry ID#?*
This is your agencies CLIA Number on your CLIA ID. This is located underneath your agency name.
What is your CLIA Personal/Embark ID#?*
This is your personal CLIA Number on your CLIA ID. This is located underneath your name on your ID card.
What is your Agency IATA Code?*
This is your agencies IATA Number on your IATA Card
What is your IATA VER#?*
This is your personal IATA VER # on your IATA Card
Please Upload Proof Of Membership To The Flex Pay Partner Indicated Above (Example: Membership Card or A Verification Letter)*

Verification letters requirements: • Address agent by name • Include agency affiliation details (e.g., "Swan Travel - IATA 05604101 is a member of Travel Leaders Network") • Be dated in the last 2 years • Be signed by agency owner (digital signatures accepted)
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Please verify that you are human*
If you do not see your host / consortia / agency listed, we currently do not have a partnership with them. You are limited to just using Flex Pay for customers purchases through Carnival GoCCL
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